Opus Returns & Exchanges

Product changelog

See what changed before you trust Opus with a store.

Opus is actively maintained. These are merchant-facing releases, stated plainly so a store can verify what is available today.

Try the workflowInstall free from Shopify

September 15, 2026

Preview the complete exchange workflow safely

  • Every merchant can create a clearly marked sample exchange from Shopify Admin.
  • The preview covers approval, return shipping, inspection, and completion without changing a Shopify order, payment, fulfillment, or inventory.
  • Sample requests stay separate from real merchant activity and never qualify a store for a review prompt.

September 14, 2026

Return fees and faster request follow-through

  • Merchants can configure optional return-shipping and restocking fees, both defaulting to zero.
  • Configured fees are disclosed before a customer submits and are included in Shopify's return calculation when the merchant approves the request.
  • New real requests now trigger an immediate merchant alert with a direct link to the decision screen.

September 11, 2026

Completed-return Shopify Flow automation

  • The public Flow templates now cover new returns, new exchanges, staff notifications, and completed requests.
  • Completed requests can automatically add a Shopify order tag for downstream reporting and operations.

September 4, 2026

More ways for customers to start a request

  • Guest and legacy-account customers can find an order with the order number and checkout email.
  • Merchants can add the Opus link to shipping emails as well as the storefront and customer-account surfaces.
  • Customer-requested variant and different-product exchanges stay attached to the same request through inspection and resolution.

Evaluate it yourself

Run a synthetic exchange before using a real order.

The public tour collects no customer data, and the in-app sample cannot change Shopify orders, money, fulfillment, or inventory.

Open the product tour