Documentation for Shopify merchants
Run every return and exchange with confidence
Plain-language instructions for setup, customer requests, return shipping, inspection, Shopify outcomes, and safe recovery.
New to Opus?
Start with the fresh-install checklist
Complete required settings, add a storefront entry point, and run one full test request before accepting customer traffic.
The complete Opus workflow
- 1Set rules
- 2Add customer access
- 3Review requests
- 4Receive returns
- 5Complete in Shopify
Start here
3 guidesComplete the required settings, add a customer entry point, and run one safe test before accepting real requests.
Read guide →6 min readAdd Returns & Exchanges to your storeGive customers an obvious way to open Opus from your storefront and Shopify customer account.
Read guide →9 min readTest the complete customer experienceUse a fulfilled test order to verify eligibility, item quantities, exchange choices, tracking, and customer updates.
Read guide →Configure Opus
3 guidesControl eligibility windows, limits, product exclusions, customer choices, and destination-specific instructions.
Read guide →8 min readSet up exchanges and price differencesChoose which products customers may receive and what happens when the replacement costs more or less.
Read guide →7 min readCustomize the customer portalChange customer-facing wording, colors, typography, logo, layout details, and safely scoped CSS.
Read guide →Process requests
5 guidesFind requests, understand every status, and identify orders that need action before customers wait too long.
Read guide →10 min readReview, approve, change, or decline a requestCheck the original order and customer evidence, prepare shipping before approval, and choose the correct outcome.
Read guide →9 min readReturn shipping, prepaid labels, and trackingPrepare customer instructions before approval and keep the request moving from waiting to in transit.
Read guide →6 min readReceive and inspect returned itemsRecord exactly what arrived, decide whether to restock it, and move the request to its final Shopify calculation.
Read guide →10 min readComplete store credit, exchanges, and replacementsCalculate Shopify's exact result, confirm the final action, and finish any fulfillment or payment work.
Read guide →Reference
4 guidesUnderstand which updates Shopify sends to customers and which optional alerts Opus sends to merchant staff.
Read guide →4 min readExport request dataCreate and download CSV exports for operations, analysis, and merchant recordkeeping.
Read guide →12 min readTroubleshooting and safe recoveryFix common portal, eligibility, shipping, payment, and Shopify-operation problems without creating duplicate outcomes.
Read guide →7 min readPrivacy, security, and support responsibilitiesUnderstand what Opus processes, how to handle customer data, and when buyers should contact the merchant instead of Opus.
Read guide →