Set up Opus from a fresh install

What Opus does

Opus gives customers a self-service place to request a replacement, Shopify store credit, a same-product variant exchange, or a different-product exchange. Your team reviews every request. Opus does not change money, inventory, or fulfillment until an authorized staff member confirms the final Shopify action.

The five-minute setup

1. 1

   Open Apps → Opus Returns & Exchanges → Home

   The Home page shows Finish setup until all required fields are saved. If it says Configuration complete, you can still select Change configuration to edit them.

2. 2

   Choose the request window

   Enter how many days customers have to submit a request and choose whether counting begins on the order date or fulfillment date. Fulfillment date is the usual choice because the customer cannot inspect an item before it ships.

3. 3

   Choose what customers can request

   Use the standard preset, exchange-first preset, replacement-only preset, or keep your custom choices from Return rules. You always make the final decision on each request.

4. 4

   Choose return shipping responsibility

   Select customer-arranged postage or merchant-uploaded prepaid labels. Add a mailing address and plain-language packing instructions. These details appear only after approval when a shipment is required.

5. 5

   Save required setup

   A green Ready badge confirms the operational settings are complete. Changes apply immediately to new customer requests.

Before you go live

• Open Return rules and confirm the request window, item exclusions, exchange catalog, and resolution choices.
• Add at least one storefront or customer-account entry point, then open it as a customer.
• Create a fulfilled test order with a real customer email you control. A draft or unfulfilled order might not be eligible.
• Submit one request, approve it, record shipping, receive it, calculate the Shopify amount, and complete it.
• Confirm the final Shopify Return, refund, credit, exchange fulfillment, replacement order, or invoice in the original Shopify order.