Process requests · 10 min read
Complete store credit, exchanges, and replacements
Calculate Shopify's exact result, confirm the final action, and finish any fulfillment or payment work.
The final resolution step
Confirm the request is Ready to resolve
This means inspection is complete or the approved outcome did not require a physical return.
Select Calculate amount
Opus asks Shopify for the supported result using current discounts, taxes, previous refunds, payment transactions, and received quantities.
Read the complete summary
Confirm items, quantities, dispositions, exchange selections, customer payment or refund, and the Shopify resources that will be created.
Confirm the action once
Opus records the Shopify result and request timeline. Do not double-click or open a second tab to repeat a pending action.
What happens by outcome
| Outcome | Shopify result | What staff still does |
|---|---|---|
| Store credit | Credit is issued to the Shopify customer | Confirm customer and amount |
| Same-product exchange | Exchange item is attached to the return and fulfillment work is created | Fulfill and ship through normal Shopify workflow |
| Different-product exchange | Selected exchange items and any supported difference are recorded | Collect payment if due, then fulfill |
| Replacement | A no-charge replacement order is created | Fulfill the replacement order |
| Refund or partial refund | Shopify uses its supported refund allocation | Confirm the final amount and payment method result |
Awaiting payment
A higher-priced exchange moves to Awaiting payment after Shopify creates its official payment request. The replacement stays on hold. After the customer pays, open the request and select Check payment and release exchange. If payment has not arrived, Opus leaves the request unchanged.
Still stuck?
Send the details support needs
Include your shop domain, Opus request number, Shopify order number, approximate time, and the exact visible error. Never send passwords, access tokens, or card data.
Contact support