Opus Returns & Exchanges
Get help with setup, customer requests, Shopify outcomes, or a possible security or privacy issue.
Evaluating Opus?
See the customer portal, merchant queue, inspection step, Shopify outcome, permissions, and product limits using fictional order data. No store or customer information is required.
Open the interactive product tour or install Opus free from Shopify.
Already installed?
Start with the setup checklist or troubleshooting guide. Contact support when the documented steps do not resolve the issue.
The Opus Help Center covers fresh installation, customer access, rules, exchanges, return shipping, tracking, inspection, Shopify outcomes, exports, and safe recovery from failed operations.
For the fastest answer, begin with Set up Opus from a fresh install or Troubleshooting and safe recovery.
Include your shop domain, the Opus request number, what you expected, what happened, and the approximate time. Do not email passwords, Shopify access tokens, card information, or unneeded customer details.
If a refund, store-credit, return, exchange, replacement, resend, or inventory action timed out, first inspect the original Shopify order and Opus timeline. Do not retry an ambiguous action until Opus or support confirms whether Shopify completed the first request. Follow the reconciliation guide step by step.
Buyers should normally contact the Shopify merchant they purchased from. For questions about Opus data handling, see the Privacy Policy or email opusreturns@gmail.com.
Use the support address with the subject “Security report.” Describe the issue without accessing another merchant’s or buyer’s data, and do not include live secrets or exploit protected information.