Opus Returns & Exchanges
Support
Get help with setup, customer requests, Shopify outcomes, or a possible security or privacy issue.
Contact support
Opus Returns & Exchangesopusreturns@gmail.com
Include your shop domain, the Opus request number, what you expected, what happened, and the approximate time. Do not email passwords, Shopify access tokens, card information, or unneeded customer details.
Before retrying a financial action
If a refund, store-credit, return, exchange, replacement, resend, or inventory action timed out, first inspect the original Shopify order and Opus timeline. Do not retry an ambiguous action until Opus or support confirms whether Shopify completed the first request.
Privacy requests
Buyers should normally contact the Shopify merchant they purchased from. For questions about Opus data handling, see the Privacy Policy or email opusreturns@gmail.com.
Security reports
Use the support address with the subject “Security report.” Describe the issue without accessing another merchant’s or buyer’s data, and do not include live secrets or exploit protected information.