Opus Returns & Exchanges
A returns workflow your Shopify agency can qualify in 15 minutes
Use a development store to see whether Opus gives a small merchant enough structure beyond email, without handing them an enterprise returns project.
Best fit
- A small Shopify store still handling returns through email
- Guest buyers who should not need a customer account to start
- Apparel or product catalogs where customers request exchanges
- A merchant who wants a clear request queue and final control
When Shopify native is already enough
Recommend Shopify's native return workflow when customer-account sign-in and basic return requests cover the store's needs. Opus is useful when the agency needs guest order lookup, customer-requested exchanges, evidence and inspection steps, CSV export, or a structured merchant decision queue. High-volume logistics and advanced label automation may require a larger returns platform.
Run the 15-minute development-store test
- Install Opus on a Shopify development store.
- Save the prefilled return address and instructions.
- Add the portal to the theme, customer account, or shipping email.
- Place and fulfill a synthetic order.
- Submit a guest exchange using order number and checkout email.
- Approve, inspect, and complete the request in the merchant queue.
- Confirm the approved outcome is recorded in Shopify.
What the agency can hand off
- A working guest return and exchange entry point
- Merchant-owned return instructions and resolution choices
- Four public Shopify Flow templates for routing and tagging
- A documented removal path and CSV request-history export
Opus does not ask agencies to share merchant API keys or customer data. Test with synthetic orders and requests.
Test it with a client workflow
Start with the decision tool if the client is unsure whether Shopify native already covers the job. Check the workflow gaps, then copy a private-data-free recommendation link that preserves the result for the client.
Build a shareable native-versus-Opus recommendation →
Or install the current free version on a development store, or send one client workflow for an assisted synthetic test. Opus does not need merchant credentials or customer data.
Install Opus free from Shopify →
After you qualify the fit, send the client a measured install link. It contains no merchant or customer data.