Process requests · 6 min read
Receive and inspect returned items
Record exactly what arrived, decide whether to restock it, and move the request to its final Shopify calculation.
Record the physical result
Open the Return in transit request
Compare the parcel, order number, request number, carrier, and tracking before opening it.
Enter received quantity for every line
Do not assume the approved quantity arrived. A quantity not received is excluded from the Shopify financial outcome.
Choose a disposition
Select Restock, Do not restock, Missing, or Processing required. Restock requires a valid active Shopify inventory location.
Save or mark ready
Processing required keeps inspection open. Final dispositions move the request to Ready to resolve.
Disposition guide
| Disposition | Use it when |
|---|---|
| Restock | The item can be sold again and should be added to the selected Shopify location |
| Do not restock | The item arrived but should not return to sellable inventory |
| Missing | An approved unit did not arrive in the parcel |
| Processing required | Inspection, cleaning, testing, or another decision is still pending |
Still stuck?
Send the details support needs
Include your shop domain, Opus request number, Shopify order number, approximate time, and the exact visible error. Never send passwords, access tokens, or card data.
Contact support