Start here · 6 min read
Add Returns & Exchanges to your store
Give customers an obvious way to open Opus from your storefront and Shopify customer account.
Choose at least one entry point
Open Opus Home and select Set up customer entry points. Opus provides direct links into Shopify's theme editor and customer-account editor. You can use more than one entry point; they all open the same secure return portal.
| Entry point | Best use | Where to add it |
|---|---|---|
| Floating tab | Fastest setup and visible on every storefront page | Online Store theme editor → App embeds |
| Page button | A dedicated returns page or homepage section | Online Store theme editor → Add block |
| Header button | Persistent access beside store navigation | Online Store theme editor → Header app block |
| Customer account | Customers already reviewing their order history | Settings → Customer accounts → Customize |
| Direct portal URL | Menus, emails, FAQ pages, and headless storefront links | https://YOUR-STORE.myshopify.com/apps/resolve |
Add the floating tab
Select the floating-tab setup link
Shopify opens the current theme editor with the Opus app embed selected.
Turn the Opus embed on
Choose the tab label, color, side, and vertical position. Keep the label short enough for mobile screens, such as Returns & Exchanges.
Save the theme
Shopify does not publish theme-editor changes until Save is selected in the upper-right corner.
Verify on desktop and mobile
Open the storefront in a private window and at a narrow mobile width. The tab should stay near the edge and must not cover checkout, chat, or accessibility controls.
Use a custom placement
If your theme supports app blocks, add the Opus Returns button inside any compatible section. You can also add a normal Shopify menu link using /apps/resolve. This is the easiest way to create a footer item named Returns, Exchanges, or Order help.
- Do not paste the Railway host into your menu. Use the storefront /apps/resolve path so Shopify signs the request.
- Do not remove the app proxy in Shopify app settings. The portal depends on it.
- If you change themes, enable the Opus app embed again in the newly published theme.
Still stuck?
Send the details support needs
Include your shop domain, Opus request number, Shopify order number, approximate time, and the exact visible error. Never send passwords, access tokens, or card data.
Contact support