Shopify native is enough for
Signed-in refund returns
- Customer-account return requests
- Basic merchant review and refund handling
- Stores that do not need an exchange request flow
Free guest returns and exchanges
Shopify handles signed-in refund returns. Opus adds the guest exchange workflow.
Customers find guest or legacy orders with their order number and checkout email, request the replacement they want, and stay in one workflow through inspection and resolution. Every current feature is free, with no card or trial.
The reason to add Opus
Keep Shopify native when it covers the job. Add Opus for the exchange workflow it leaves in email.
Opus does not replace Shopify. It gives customers and staff a structured path for the cases that otherwise become a support thread.
Test the Opus differenceOpus adds
Guest exchanges from request to resolution
- Order lookup with order number and checkout email
- Requested size, variant, or different-product exchange
- Evidence, inbound return, inspection, and Shopify outcome
Interactive synthetic request
Run one exchange from request to resolution.
This demo uses fictional order data. Nothing is submitted to a store, and no customer information is collected.
- 1Customer portal
- 2Merchant decision
- 3Return inspection
- 4Shopify outcome
Customer portalReady to submit
Sample request #1042
Customer requests a different size
The shopper found order #1042 using the checkout email and selected a Large instead of a Medium.
- Item
- Classic cotton tee
- Requested
- Medium to Large
- Reason
- Too small
Before you install
Know the cost, cleanup, and limits.
A new app should be easy to evaluate and easy to remove. These are the practical tradeoffs, stated before Opus touches a store.
Ask a pre-install questionCost
$0 to use
Every current feature is free. There is no trial, card, paid plan, or usage fee.
Theme cleanup
No theme code edits
Opus uses a Shopify theme app extension. Shopify removes its blocks when the app is uninstalled, so it leaves no injected theme code behind.
Current limit
Bring your own postage
Opus does not buy carrier labels or manage complex international routing. Your team can upload a prepaid label or let the customer arrange postage.
Shopify permissions
Only what the return workflow needs
Shopify shows access requests during installation. Opus uses them to run the workflow below, not for advertising or unrelated personalization.
Read the privacy details- Orders and returnsFind eligible orders and record the outcome a merchant approves.
- Products, inventory, and locationsShow valid exchange choices and support inspection and restocking.
- Draft orders and fulfillmentCreate or release approved replacements and exchanges when the resolution requires it.
1. Customer portal
Customers choose what they need help with
The portal reads eligible items from the order and guides the customer through a return, exchange, replacement, or store-credit request.
2. Merchant workspace
Every request lands in one clear queue
Filter by status, reason, outcome, country, or date instead of piecing together a return from email threads.
3. No-code setup
Make the portal fit the storefront
Change the wording, colors, logo, typography, and optional CSS from simple controls. The default setup works without custom code.
Founding 100
Try the full workflow without a subscription.
Every current Opus feature is free. Install it, run a test request, and keep it only if it makes returns easier for your store.