Free browser-based calculator
What could an exchange-first return workflow retain?
Estimate the order value that could remain with your store if a larger share of approved return requests become exchanges rather than refunds. Your inputs stay in this browser.
Compare your current and target exchange mix
Scenario result
- Current exchanges each month
- 6
- Modeled exchanges each month
- 12
- Additional exchanges
- 6.0
- Order value retained monthly
- $420
- Order value retained annually
- $5,040
How the scenario is calculated
Additional exchanges equal approved monthly requests multiplied by the difference between the target and current exchange share. That number is multiplied by the average returned item value.
Use your own return records. The defaults are examples, not industry benchmarks or an expected result from installing Opus.
What an exchange-first workflow actually requires
- Show exchange choices while the customer is requesting help.
- Confirm the requested replacement is available.
- Let the merchant approve the outcome before moving value.
- Track the original item and replacement as separate steps.
- Measure completed exchanges, not just selected intentions.
Test the workflow for free
Offer a structured exchange option before refunding.
Opus lets customers request an exchange and gives the merchant a clear review workflow. Install it free, submit a test request, and decide whether it fits your store before going live.
Install Opus free from Shopify