60-second decision tool
Do you need a Shopify returns app?
Answer five practical questions and get an honest recommendation: keep Shopify's built-in workflow or test a dedicated returns app.
Get a recommendationSmall-store resource library
Make Shopify returns easier before buying more software.
Build a clear policy, choose the right return workflow, and connect the tools you already use. Every resource is free and written for smaller Shopify stores.
Free exchange workflow
A free Shopify exchange app for small stores
See exactly what Opus includes, how the one-minute setup works, and when a focused free exchange workflow is enough for your store.
See the free workflowApparel returns workflow
Set up returns and exchanges for a Shopify clothing store
Reduce preventable sizing confusion, collect clearer return reasons, and give customers a simple exchange-first path without enterprise software.
Build the workflowEU withdrawal guide
Add an online withdrawal function to Shopify
Understand the EU online-withdrawal requirements that apply from June 19, 2026, and add Opus's dedicated statement flow for eligible fulfilled orders.
Read the requirementsFree browser tool
Shopify refund and return policy generator
Choose your return window, refund options, shipping responsibility, and exclusions, then copy a plain-language refund and return policy draft.
Generate a policyFree policy checker
Check a Shopify return policy for missing details
Paste an existing policy and check whether it clearly covers the return window, eligibility, shipping, refunds, exchanges, damaged items, and request process.
Check a policyFree request template
Build a Shopify return request form
Choose the information your store needs, then copy a structured return and exchange request template for a form, inbox, or help desk.
Build the request formFree cost calculator
Calculate the admin cost of returns by email
Estimate the staff hours and labor cost spent processing Shopify return and exchange requests manually each month.
Calculate the costFree exchange calculator
Model the order value retained through exchanges
Compare your current and target exchange share to estimate the order value that could stay with the store instead of becoming refunds.
Model exchange valuePolicy template
A practical Shopify return and exchange policy
Copy and adapt a small-store policy covering eligibility, deadlines, shipping, refunds, exchanges, and damaged items.
Use the templateDecision guide
Shopify native returns or a returns app?
Compare Shopify's built-in return tools with a dedicated app and learn when a small store genuinely needs neither, one, or the other.
Compare the optionsGuest returns setup
Add a Shopify guest return portal without account sign-in
Let guest shoppers find an order with the order number and checkout email, request an exchange, and see the workflow before installing.
See the guest portalReturn authorization workflow
Replace emailed return authorization numbers on Shopify
Turn an inbox-based RMA process into a customer request, merchant decision, return inspection, and final resolution that stays together.
Build the RMA workflowAutomation guide
Automate Shopify returns with Flow
Start with four ready-made templates to tag return orders, notify staff, and track completed outcomes using Opus triggers and Shopify Flow.
Build the workflowStore credit workflow
Offer Shopify store credit after a return request
Separate the customer request, merchant approval, and Shopify store-credit refund so every step stays clear and auditable.
Set up store credit returnsSerialized returns workflow
Handle Shopify returns with serial numbers and warranty records
Connect each return decision to the right order line, serial number, and warranty record without mixing product identity with the refund workflow.
Build a serialized return flowSetup guide
Add a Shopify return portal to a PageFly store
Use Opus's theme extension alongside a PageFly storefront without custom integration code or an unsupported embed.
Follow the setupCustomer account setup
Add a return portal to Shopify customer accounts
Compare Shopify native returns, Opus order actions, and account-page links so customers can start a return from the right place.
Choose the account workflowPlatform comparison
A simple Loop Returns alternative for small stores
See where a free, focused return workflow fits and where a larger enterprise returns platform remains the better choice.
Read the comparisonWhen email stops working
Give customers one clear place to request a return.
Opus is a free Shopify return and exchange portal built for small stores. Setup takes about a minute and does not require a developer.