Free browser-based checklist
Check whether your Shopify return policy answers the basics
Paste your current policy to find missing operational details that commonly create support questions. The text stays in this browser.
Paste and check your policy
Operational coverage: 0%0 of 9 topics detected
- Review: A specific return windowState how many days customers have and when that clock starts.
- Review: Eligible item conditionExplain condition, packaging, tag, or use requirements.
- Review: Product or sale exclusionsCall out final-sale, clearance, personalized, hygiene, or other exclusions.
- Review: Return-shipping responsibilitySay who pays and whether a label or tracking is required.
- Review: How to start a requestGive customers one clear contact, portal, or request path.
- Review: Refund methodName the original payment method, store credit, or other outcome.
- Review: Processing expectationsExplain inspection and when an approved outcome is issued.
- Review: Exchange handlingExplain size, color, variant, replacement, or inventory limitations.
- Review: Damaged or incorrect itemsProvide a separate path for damaged, defective, or wrong items.
Turn policy wording into a usable request path
A clear policy sets expectations. A visible portal then gives customers one structured place to provide the order, item, reason, evidence, and requested outcome.
- Fix the missing decisions.Update the policy with store-specific, reviewed language.
- Publish it in Shopify.Add it under Settings, Policies, then link it visibly.
- Test the real request journey.Submit one customer-side request before sending traffic.
Need the request workflow?
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Opus collects structured customer requests and gives the merchant a review queue without an enterprise subscription. Install it, run a test request, and keep it only if it fits.
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