60-second decision tool
Do you actually need a Shopify returns app?
Select only the workflow gaps your store has today. If Shopify's built-in returns are enough, this tool will tell you to keep them.
What does your store need?
Your recommendationStart with Shopify's built-in returns workflow
Based on these answers, a separate app would add complexity without solving a clear problem. Use Shopify native returns and revisit this decision if your workflow changes.
Read Shopify's native returns documentationWhat Opus adds when the native workflow is not enough
- Guest-order lookup with order number and checkout email
- Customer-requested exchanges, not only return requests
- Evidence collection and an inspection-aware decision flow
- A structured merchant queue with notes, status, and CSV export
- A return link for storefronts, customer accounts, or shipping emails
No subscription or trial clock
Test the workflow on one real order.
Opus is free. Install it, submit a test request, and keep Shopify's native workflow if Opus does not make the process clearer.
Install Opus free from Shopify