Free browser-based template

Build a Shopify return request form

Create a structured intake template for returns and exchanges instead of collecting incomplete requests across email threads.

Choose the request fields

Copyable request template

Return or exchange request

Customer details
- Full name (required)
- Email used for the order (required)
- Order number (required)

Item details
- Product and variant being returned (required)
- Quantity (required)
- Return reason (required)
- Current item condition (required)
- Additional details (optional)
- Photos for damaged, defective, or incorrect items (when relevant)

Preferred resolution
- Refund to the original payment method
- Exchange for another size, color, or variant
- Store credit

Customer confirmation
- I have reviewed the store's return policy.
- The information in this request is accurate.

Merchant review note
Submitting this form does not automatically approve the request. Send shipping instructions or a label only after eligibility has been reviewed.

A form is only the intake step

The merchant still needs to verify the order, apply the published policy, approve or decline the request, and send the customer a clear next step.

Collect one complete request.Keep the order, item, reason, and requested outcome together.
Review before promising an outcome.Eligibility and inventory can change the resolution.
Record the decision.Keep approval, shipping instructions, and completion status visible.

Prefer a ready-made workflow?

Replace the copied form and inbox thread with a free Shopify portal.

Opus collects structured requests, shows them in a merchant review queue, and supports returns and exchanges without a paid plan.

Install Opus free from Shopify