Guest and legacy-account access
Customers can find an order with the order number and checkout email. They do not need to create or sign into a customer account.
Founding 100 · returns for small Shopify stores
Let guest shoppers request exchanges without an account.
Shopify's native self-serve flow is a good fit for basic refund returns. Opus adds customer-requested exchanges, guest lookup with an order number and checkout email, and a complete inspection workflow. It is free and takes about a minute to set up.
Read the one-minute setup guide
See exactly what the free exchange workflow includes
- Guest access without customer-account sign-in
- Customers can request a different size or product
- Export request history as CSV anytime
Customer requestReady to review
Return request #1042
Exchange for a different size- Item
- Classic cotton tee
- Requested
- Medium → Large
- Reason
- Too small
Customer details collected
A straightforward request for the merchant, and a better experience for the customer.
Why use Opus instead of Shopify native?
Use the built-in workflow when it is enough. Use Opus for the gaps.
Customer-requested exchanges
Let shoppers ask for a different size or product inside the request instead of turning every exchange into an email thread.
Evidence through inspection
Collect photos and details, track the inbound package, inspect returned items, and then create the approved outcome in Shopify.
Your request history is exportable as CSV, and approved Shopify outcomes remain in Shopify. If you only need signed-in customers to request refund returns, Shopify's native option may be all you need.
How it works
A return flow you can understand at a glance
Install and choose your rules
Set the return window, eligible outcomes, and customer instructions.
Add customer access
Use a ready-made tab or embed and customize its text, color, and position.
Review requests in one place
See the order, items, reason, and requested resolution without digging through email.
Works with Shopify Flow
Automate the handoff without building a workflow from scratch.
Tag every return request
Add an order tag automatically when a customer submits a return, exchange, or replacement request.
Email the right staff
Start with a ready-made workflow that emails your team when a new Opus request needs attention.
Separate exchange orders
Tag exchange requests separately so fulfillment and support can route them consistently.
Online withdrawal workflow
Add the separate confirmation and acknowledgment flow when you need it.
For eligible fulfilled orders, Opus also includes a dedicated storefront withdrawal entry, a separate confirmation action, and a timestamped email acknowledgment. It remains distinct from the normal returns portal while feeding the same merchant request queue.
Why it is free
The honest answer: Opus does not make money right now.
I built Opus because small stores need something between a shared inbox and an enterprise returns platform. Many do not process enough returns to justify another subscription, but handling every request through email still wastes time.
The goal right now is to help the first 100 real stores, learn what they actually need, and build a track record as a Shopify developer. Opus is inexpensive to run, so I would rather earn trust before asking merchants to pay.
Optional paid features may come later if the app grows. Everything available today is free, with no paid plan, gated trial, or credit card.
Your store is not locked in. Export the Opus request history as CSV at any time, and the Shopify Returns, refunds, store credit, exchange orders, and replacement orders already created through Opus remain in Shopify. If you uninstall, Shopify removes the app blocks and Opus data follows the published retention and deletion policy.
See what the CSV export includes · Read the retention and deletion policy
Join the Founding 100Built for the right stage
Best for stores that have outgrown the shared inbox.
Opus is designed for smaller apparel, footwear, accessories, and other Shopify stores that deal with sizing and product exchanges.
- You currently handle returns by email
- You want a simple customer portal
- You do not need enterprise complexity
- You want help getting the first setup right
Questions merchants ask
Straight answers before you install
Is Opus really free?
Yes. Every feature currently available in Opus is free, with no paid plan, gated trial, or credit card required.
How do you make money if the app is free?
Right now, we do not. Opus was built to earn merchant trust, learn from real stores, and build a reputation as a Shopify developer. The upkeep is manageable. Optional paid features may be added as the app grows, but every feature in the app today is free.
Can I take my return history with me?
Yes. Export your Opus request history as CSV before uninstalling. Shopify Returns, refunds, store credit, exchange orders, and replacement orders already created through Opus remain in Shopify. Opus data follows the published retention and deletion policy.
Who is Opus built for?
Opus is made for small Shopify stores, especially apparel, footwear, accessories, and other businesses that handle sizing or product exchanges. It is a practical fit for stores still managing returns through email or that do not need an enterprise returns platform.
How long does setup take?
Most merchants can complete the core setup in about a minute. Opus includes ready-made storefront entry points and simple controls for text, color, and position. No developer is required.
Can customers request exchanges as well as returns?
Yes. Customers can submit return and exchange requests through the portal, and the merchant can review and manage each request in Shopify admin.
Founding 100
Be one of the first stores to shape Opus.
Install the full app for free. If you need help, we will personally help you get the return portal set up correctly.
Install Opus free